This doesn’t just mean providing good customer service. This is about raising the bar even higher when it comes to the experiences we deliver to our customers — to go beyond their expectations and earn their trust, every day

See if you can get a “wow” reaction, and not just a “thanks.” That means you really made a positive difference in someone’s life.

How does that work? Why do we do it that way? How can we do it better? What if we try something new? These are the questions everyone should be asking. Being curious is about challenging the status quo.

We know that being curious means taking a risk and putting yourself out there — but know that we’ve got your back. Sometimes it may mean asking uncomfortable questions, or taking some big home-run swings, or lifting up your coworkers and encouraging them to do the same, because that’s what will ultimately make us better.

When you’re humble, you play as a team. You put the team’s goals ahead of your own. You realize that everyone around you has something to contribute, and that listening is as important, if not more important sometimes, than speaking.

Great ideas come from people of all backgrounds and walks of life, so the next time you’re in a meeting or discussing a challenge, stop, pause, and listen—and then listen some more. We can gain so much by getting new and different perspectives.