Contact Us

Let’s Get You to the Right Child Health Plus Contact Options 

For Specific Child Health Plus Questions and Information 

Customer Care Center—Behavioral Health 

MVP Behavioral Health Advocates can help you understand your or your child(ren)’s behavioral health benefits, find a behavioral health provider in your area, review treatment options, and assist with member appeals. Call Monday–Friday, 8 am–6 pm (ET). 

Call 1-844-687-0707 (TTY: 711)
Log Into Your Account 

Choose or change your child’s primary care doctor, get help with referrals, replace a lost ID card, report a pregnancy or the birth of a new baby, or ask us about any change that may affect your Child Health Plus benefits. 

Log in

Other Contact Information 

Use the MVP Customer Care contact form if you’re a member, or find the information you need below. 

 

Assistance in Your Language 

No matter what language you and your child speak, we will work with you. Call us at 1-800-852-7826 (TTY: 711) Monday through Friday, 8 am–6 pm. We will speak with you in your own language. We will also help you find a primary care doctor who speaks your child’s language if one is available. 

 

If Your Child Has a Disability 

If your child is blind, has trouble hearing, or is in a wheelchair, we want to ensure your child has the care and service they need. We can tell you if the office of a particular provider is wheelchair-accessible or has communications devices. We also offer services that include: 

  • Case management 
  • Help in making or getting to appointments 
  • Information in large print 
  • Names and addresses of providers who specialize in serving people with disabilities 
  • Relay link to TTY/TDD machine (711) 

Our Coverage Area 

If you live in one of the following counties, you qualify for our Child Health Plus coverage: 

  • Albany 
  • Columbia 
  • Dutchess 
  • Genesee 
  • Greene 
  • Jefferson 
  • Lewis 
  • Livingston 
  • Monroe 
  • Oneida 
  • Ontario 
  • Orange 
  • Putnam* 
  • Rensselaer 
  • Saratoga 
  • Schenectady 
  • Sullivan 
  • Rockland 
  • Ulster 
  • Warren 
  • Washington
  • Westchester 

If you don’t live in one of these counties, please contact the New York State Department of Health to learn more about the Child Health Plus options in your area. 


*Essential Plan not available in Putnam county. 

Call Us 

If you’re a Child Health Plus member, call 1-800-852-7826 (TTY: 711) Monday through Friday, 8 am–6 pm.

For Information and Referral to Community Resources and Programs 

Dial 211

Need Help? You Are Not Alone! 

Call or text to receive free, confidential support. 


MVP Crisis Hotline 

1-833-787-9687

Crisis Text Line 

Text HELLO to 741741 


National Suicide Prevention Lifeline 
1-800-273-TALK (8255)
Or call, text, or chat to 988


MVP Listens 

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