Have Questions? Find the Answers

Published April 2025

MVP is dedicated to offering time-saving resources to assist in supporting our Members. Below, please are options for addressing the most often asked questions received by our Customer Care Center for Provider Services. We are confident that utilizing these resources will save you and your staff time, thereby enhancing your ability to serve your patients efficiently.

Your MVP Provider Online Account

Accessing your MVP Provider Online Account is the best way to check claim status, find Member eligibility and benefits, check prior authorization status, and so much more. Learn more about the benefits of having an MVP Provider Online Account and review our educational videos for tips on how to navigate. Don’t already have one? Create an account today.

Using Self-Service Interactive Voice Response (IVR)

You can also find information quickly using our self-service IVR system, which is available to you 24-hours a day, seven days a week. Learn more about how to use our IVR phone system to get the answers you need quickly and efficiently, including Member eligibility, benefit questions, claims status, authorization inquiries, and more.