When To Use the Gia® by MVP Mobile App

Wherever Life Takes You, Take Gia 

With Gia, you don't need an appointment. Text a doctor 24/7 or get same-day care through the Gia mobile app and our partner Galileo. Galileo is available to members age 18 and older.

Use Gia for Quick, Convenient Help 

Virtual care is a great option when you need to speak with a health care professional quickly or are unable to see a doctor in-person. Try Gia when you:

• Have a health question
•  Are unable to get an appointment with your doctor 
• Are out of town 
• Are ill, and not sure if you need to see a doctor 
• Have recently come home from a hospital stay and have a question or concern 
• Do not have transportation, cannot take time off work, or do not have childcare 

Use Gia for Common or Urgent Medical Needs 

Common illnesses that Gia providers can help diagnose and treat include upper respiratory infections, strep throat, ear infections, flu, sinus infections, and UTI. A Gia provider can also help both adults and children who are experiencing: 

• Cough, stuffy nose, congestion, post-nasal drip 
• Fever 
• Sore throat or difficulty swallowing 
• Symptoms of RSV (wheezing, coughing, fever) 
• Ear pain or other symptoms of ear infection (trouble sleeping, fever, tugging on ear) 
• Pink eye or stye (redness, itching, tearing) 
• Urgent support for anxiety or depression 
• Headache or migraine 
• Nausea, stomach pain, bowel concerns 
• Mild allergic reaction and skin irritations (swelling, rash, itching, wheezing) 
• Muscle or joint pain 
• Insect and tick bites 
• Minor injuries, cuts, scrapes, burns 
• Pain while urinating, frequent urge to urinate, or blood in urine 
• Or, just a general icky feeling that would make you think about going to urgent care 

Based on your symptoms, your Gia provider will be able to recommend a treatment plan, prescribe a medication, or refer you to a doctor, urgent care, or emergency room in your area, if needed. 

 

Use Gia for Everyday Care 

With Gia, you don't need an appointment. Text a doctor 24/7 or get same-day care through the Gia mobile app and our partner Galileo. Galileo is available to members age 18 and older.

Think of Gia and Galileo for: 

• Advice or information on various health topics like vaccines, medications, high blood pressure, COVID-19, tobacco cessation, birth control, and mental health concerns 
• A preventive care visit (check-up) with a primary care provider 
• To request a medication or refill 
• Help managing conditions like diabetes, heart disease, COPD, asthma, depression, and many others 
• Treatment for a sexually transmitted infection (STI) 
• Help with screenings and lab tests, including routine blood work, diabetes tests (blood sugar or A1c, urine protein, etc.), colon and breast cancer screenings, hypertension screenings, and more 

Know When to Call 911

If you are having suicidal thoughts or behaviors, get help from the 988 Suicide and Crisis Lifeline. Call, text, or chat 988. TTY users dial 711 then 988.

Call 911, or have a family member or friend take you to the emergency room if you are experiencing: 

• Symptoms of stroke (sudden numbness in the face or one side of the body, confusion, weakness, trouble speaking) 
• Chest pain 
• Shortness of breath 
• Tightness in chest 
• Severe allergic reactions